Careers

Employment Type: Full-time (40 hours per week)

Salary: £32,000 to £36,000 + Commission/Profit Share

Location: Chichester, West Sussex

About 99 Bikes UK

99 Bikes is a leading bicycle retailer dedicated to providing exceptional products and services to cycling enthusiasts across the country. We pride ourselves on our passion for bikes, our commitment to customer satisfaction, and our vibrant, supportive team culture. Join us as we continue to grow and inspire more people to ride!

About Pedal Group

Pedal Group operates across Australia, New Zealand, and the UK, encompassing multiple brands and retail networks. As a dynamic and growing business, we focus on innovation, sustainability, and customer satisfaction.

Role Summary

As a Team Leader, you'll be the linchpin of our business's success, setting the standard by leading by example in every aspect from punctuality and sales performance to unwavering adherence to our systems. You'll take full ownership of directorships, the sales process, and customer service, always approaching challenges with a positive, solutions-focused attitude.

A core part of this role involves total information sharing, acting as a coach, facilitator, and influencer to ensure your team is fully engaged and aligned with our vision and purpose.

You'll cultivate an environment of discipline and high expectations, holding your team to ambitious standards and ensuring our "one best way" systems are meticulously followed. With strong business acumen, you'll make strategic decisions rooted in a deep understanding of our costs and income, always prioritizing actions that increase sales, reduce expenses, and create tangible value for the business.

You'll be deeply committed to the personal and professional development of your team members through detailed training, coaching, and comprehensive onboarding.

Key Responsibilities

Setting Clear Goals and Expectations

• Defining objectives and ensuring the team understands what needs to be achieved and why their work matters.
• Communicating performance standards and rules clearly.

Leading by Example

• Demonstrating the desired work ethic, professionalism, and commitment to quality.
• Adhering to company systems, processes, and values.
• Actively participating in key tasks, such as sales or customer service, to show the "one best way."

Communication and Information Sharing

• Facilitating open, transparent, and two-way communication within the team and with upper management.
• Sharing vision, direction, and purpose.
• Translating complex information into clear, actionable guidance.
• Actively listening to team members and encouraging their input.

Delegation and Task Management

• Organising workloads and effectively assigning tasks based on individual strengths and team objectives.
• Monitoring progress and ensuring work is completed on time and to a high standard.
• Managing resources efficiently.

Performance Management and Development

• Coaching, training, and mentoring team members.
• Identifying strengths and areas for improvement.
• Providing regular, constructive feedback.
• Conducting performance appraisals and managing underperformance.
• Ensuring new team members are onboarded and set up for success.

Motivation and Team Building

• Inspiring and encouraging team members to perform at their best.
• Recognising and rewarding achievements.
• Fostering a positive, collaborative, and supportive environment.
• Promoting teamwork and cohesion.

Problem Solving and Conflict Resolution

• Addressing issues, obstacles, and conflicts promptly and constructively.
• Mediating disagreements and facilitating solutions.
• Making confident and effective decisions.

Ensuring Discipline and Adherence to Standards

• Enforcing rules and maintaining high quality and efficiency standards.
• Following systems and "one best way" processes consistently.

Business Acumen and Strategic Thinking

• Understanding financials such as costs, income, and value creation.
• Making informed decisions for growth and profitability.
• Prioritising high-impact activities.

Skills and Experience

• Proven leadership experience, preferably in retail or a fast-paced environment.
• Assistant Manager or 2IC experience desirable.
• Stock management, cash handling, and compliance expertise.
• Strong project management and implementation skills.
• Excellent coaching and training capabilities.
• Organised and detail-oriented.
• Proficient with inventory, sales, and reporting systems.
• Flexible, team-oriented, and able to adapt to change.
• Effective communication and interpersonal skills.
• Genuine passion for cycling and the industry.

Why Join 99 Bikes UK?

• Be part of an exciting and growing international company.
• Work in a dynamic, team-oriented environment with a strong culture.
• Opportunities for professional development and growth.
• Competitive salary and benefits.

Ready to Ride With Us?

Apply now with your CV and a brief cover letter to careers@99bikes.co.uk