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99 Bikes Terms & Conditions

These Terms and Conditions govern your use of the 99 Bikes service and website. By visiting the 99 Bikes website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

By placing an order via our website (, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeur for which we will not be responsible. Please see our (Delivery Information page) for further information.

In order to contract with 99 Bikes you must be over 18 years of age. 99 Bikes retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place you order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. 99 Bikes retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A dispatch email will be sent confirming these arrangements.

Please note for orders with multiple items they may be dispatched in separate parcels and at separate times; and that receipt of the dispatch notification does not constitute a formal contract for the full order until all items have been dispatched.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

Pricing and Availability

Whilst we try and ensure that all descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.

We will not retrospectively match any prices once an order has been placed, including our own pricing reductions.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. 99 Bikes shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this providing you a full refund upon the return of the item. Please see our Returns page for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. 99 Bikes cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read you warranty conditions before attempting to install a part or otherwise repair item. 99 Bikes cannot be held responsible if the item is damaged or you warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

Returns Policy

99 Bikes offer a very helpful returns policy, after all, we are here to help you. Go to our Returns Page to see full details of our returns policy.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

99 Bikes has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact with you order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.


Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, Mastercard, American Express (Amex), Switch/Maestro and PayPal. Card charges will appear on your statement as "99 Bikes LTD"

Please note that on PayPal items we will ship more expensive items (Bikes, GPS units etc) to the confirmed PayPal address. The use of cash-back sites such as Quidco, Top Cash Back etc are only paid at our discretion and cannot be used in conjunction with any special deals or offers.

Alternatively you can pay by using a finance option. Please note that if you choose to by finance, your order will not be dispatched until all agreements and signatures have been verified.

Alternatively you can also pay by using a Cycle to Work option. This is only available on eligible products and limited to £1000. Please note that if you choose Cycle to Work option, your order will not be dispatched until all agreements and vouchers have been verified.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Due to the nature of the payment system your credit/debit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of working days to show on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when you 99 Bikes order reaches your country. These and any additional charges for customs clearance are your responsibility.

Governed Law

99 Bikes Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.


UK orders will be delivered using Royal Mail, but some expensive, bulky and/or fragile products will be shipped via TNT couriers.

International orders will be dispatched via Royal Mail or TNT.

Delivery normally takes 2-7 working days from point of dispatch for UK orders. Once checked and signed for all goods are the responsibility of the purchaser. This does not affet your statutory rights as a consumer.

The customer is required to notify us, in writing, of any shortage, mis-delivery or other discrepancy within 5 working days of receiving the goods, thereafter the buyer shall be liable for any such discrepancy.

Please note that UK delivery does not include the Channel Islands. To find out about Delivery for this region, please our International Delivery page.


Orders may be cancelled at any time between the order being placed and the order going into the "Processing" stage. Customers are notified via email when the order goes into the processing stage. Due to the time frame between the processing and dispatch steps sometimes orders cannot be stopped quickly enough. There are exceptions when this is not the case, but this is treated on a case by case basis. If the item has already been dispatched then please see ourReturns Pagefor details.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel you order in writing (except for customised and special order products) seven working days beginning with the day after the day on which the consumer receives the goods. We at 99 Bikes feel that this isn't really good enough so we have extended our return period to 365 days on new and unused items.


You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the Returns/Warranty link and follow the steps provided. Guest checkout orders will have to instigate their returns by emailing with their order number and intentions. Full Returns guidelines are available here.

Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the 99 Bikes website.


We shall not be liable for incidental or consequential damages or expenses. This includes , but is not limited to, damage to property, lost income, profits, economic or commercial losses and third party claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

This warranty does not affect your statutory rights.


At 99 Bikes we put our customers' needs at the heart of everything we do. We hope that you will be satisfied with any purchase you make and the service you receive from 99 Bikes and that you will never have reason to complain. However, if there is something you are not happy with, please contact us straight away so we can try and resolve any issues you may have.

Who to contact
If you are unhappy with any purchase you make or the service you receive from us, please call or email our Websales customer service team using the below information:
02380 864832

What will happen next?
Your complaint will be investigated by a member of our team. We will aim to investigate and respond to your complaint within 5 working days. If we cannot resolve your complaint at this time, we will let you know.

Consider the Environment

99 Bikes is considerate of the environment and is please to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2013. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.

Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest.

You can also find local recycling points for your old electricals here

Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly.

Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world.

Discover the impact of reusing and recycling your electricals here Recycle Your Electricals campaign Here

What can I recycle?

Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.

You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them.

Reducing waste electricals

As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.
Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment..
We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things. Watch this film about how your old electricals are recycled.
Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.
We’re proud to be working with the national Recycle Your Electricals campaign.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

Guest Checkout: Terms and Conditions

Guest checkout enables new and existing customers to enter the checkout process without logging in or being previously registered with 99 Bikes.

Customers who do not create an account before proceeding to the checkout will be asked to enter a delivery address and then taken to the payment page.

Users of the Guest Checkout facility will not receive any loyalty discounts that may be applicable to their order had they signed in. Loyalty discounts cannot be applied retrospectively to orders placed on the Guest Checkout system.

Price Match Policy Terms

At 99 Bikes we regularly spy on our competitors to make sure we're offering the best possible price on all our great products.

However if you are eagle-eyed enough to spot a bit of a bargain elsewhere, we'll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product you're after on their site which is cheaper, why not see if we can match it?

Please tell us where you saw the product by completing a Price Match request on the product page on the item in question. We will research the item and get back to you with a response as soon as we can. As much as we'd love to match every lower price, there are some terms and conditions we have to apply:

  • 99 Bikes reserves the right to decline the price promise at our own discretion
  • Price matches cannot be used in conjunction with any other offers. (0% Finance, Cycle to Work, Voucher Codes)
  • We will only price match the exact product in the actual size and colour if the item is in stock at the alternative retailer
  • We will NOT price match against non UK web sites, GPS sites, Amazon or auction site such as eBay
  • We will contact you via email if we agree with the price match
  • Price matches will only be available for 7 days
  • Price matches cannot be applied retrospectively and cannot be used in store

Fair Purchase Policy

At 99 Bikes, we buy from our suppliers with an agreement to sell to private customers. It is not in our business model to sell items in bulk quantities to other retailers, bicycle manufacturers or resellers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, pleaseContact Us.